Serene Nexus

Warranty Offering

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 » The warranty period begins on the date of delivery of the equipment to the end user purchaser (“Purchaser”).

» Serene Nexus, Inc. warrants Serene Nexus, Inc. hardware products against defect in materials and workmanship.

 » Serene Nexus, Inc. warrants that Serene Nexus, Inc. hardware products conform to their specifications.

» Serene Nexus, Inc. does not warrant that the operation of Serene Nexus, Inc. hardware products operation shall be uninterrupted or error free.

» Serene Nexus, Inc. warranties do not apply to defects resulting from (a) improper use; (b) inadequate maintenance; (c) customer or third party supplied interfacing equipment, software or supplies; (d) unauthorized modifications; (e) improper use or operation outside the specifications of the product; (f) neglect, abuse, accident, loss or damage in transit; (g) improper installation or site preparation; (h) unauthorized maintenance or repair; (i) force majeure such as natural disaster, diastrophism, and flood.

» Serene Nexus, Inc. may repair or replace Serene Nexus, Inc. hardware products with either new products, repaired, or refurbished products, or Serene Nexus, Inc. products with a similar or nearest equivalent specification, when the original product has been discontinued.

» Serene Nexus, Inc. shall warrant to the initial end user purchaser (“Purchaser”), a repaired or replacement hardware product for 90 days, or the remainder of the warranty period of the original product, whichever is longer. » In the event that the end user purchaser (“Purchaser”) has a product that has been deemed by Serene Nexus, Inc. (or its approved agent) to be at fault, Serene Nexus, Inc. shall make all endeavours to attempt to repair said product, or provide a replacement product, and dispatch the repaired or replacement product, to the Customer within a reasonable timescale.

 » All products shipped back to Serene Nexus, Inc., or its Authorized Repair Agent, shall be pre-arranged with Serene Nexus, Inc. and shall be clearly marked  with a RMA (Return Materials Authorization) Number,  given to the customer by Serene Nexus, Inc.

» Products returned to Serene Nexus, Inc., or its Authorized Repair Agent which are a) not clearly marked with an RMA number, b) not the product authorized to be returned under said RMA number, or c) a product returned that has not been issued with an RMA number, shall remain the property of the customer. Serene Nexus will attempt to contact the customer regarding their products, which will then be either a) returned to the customer at their expense, or b) disposed of after 60 days if the customer is not willing to arrange collection for the return shipment and handling costs of the goods, or if the customer cannot be contacted.

» Serene Nexus warrants up to five (5) years the hardware on new products sales only. Sale of ex-demonstration product or refurbished product shall carry a two (2) year warranty.

» Serene Nexus shall not be held responsible for any loss incurred by the Customer, or Installer due to a hardware failure of an Serene Nexus product, nor due to any delay or late delivery of a replacement product.

» The terms and conditions of this warranty program in no way affects your statutory rights (Applicable to products purchased from April 2009) Serene Nexus, Inc. warrants solely to the end user purchaser (“Purchaser”) that the Serene Nexus hardware product(s) (“Product”) purchased from Serene Nexus, Inc. or its Authorized Distributors will be free from defects in materials and workmanship for a period of up to five (5) years  for  from the date the Purchaser buys such Product.